Userback: The Ultimate User Feedback Platform for Product Teams
Introduction
Struggling with vague user feedback and endless back-and-forth emails? Userback is the all-in-one feedback platform that helps product teams, developers, and agencies collect visual, actionable feedback—so you can build better products and keep users happy.
What is Userback?
Userback is a powerful feedback management platform that enables teams to:
- ✔ Collect visual feedback (screenshots, annotations, screen recordings)
- ✔ Track bugs & feature requests with full context
- ✔ Run user surveys & NPS polls
- ✔ Replay user sessions to understand issues
- ✔ Automate workflows with integrations (Jira, Slack, Trello)
Trusted by 20,000+ teams, Userback reduces feedback processing time by 90%.
Features
- ✅ Visual Feedback Widget – Let users annotate screenshots & record videos
- ✅ Session Replay – See exact user interactions before issues occur
- ✅ User Identification – Know who submitted feedback (email, name, metadata)
- ✅ Feedback Automation – Auto-assign tickets, trigger Slack alerts, sync with Jira
- ✅ Public Roadmap – Show users what you’re building next
- ✅ GDPR & SOC 2 Compliant – Enterprise-grade security
How to Use Userback?
- Sign up for free (no credit card required).
- Install the feedback widget on your website or app.
- Start collecting feedback (bug reports, feature requests, surveys).
- Analyze & prioritize using session replays and annotations.
- Act faster with automated workflows and integrations.
Pros & Cons
✔ Pros:
- 10x faster feedback processing (vs. emails/spreadsheets)
- Visual context (screenshots, videos, session replays)
- Seamless integrations (Jira, Slack, Trello, Zapier)
- Affordable pricing (starts at $29/month)
- Free plan available
✖ Cons:
- No mobile SDK (web-based only)
- Learning curve for advanced automation
🚀 Start collecting actionable feedback today—free!
Conclusion
Userback is the smartest way to capture, manage, and act on user feedback. With visual annotations, session replays, and powerful automation, it helps product teams, developers, and agencies resolve issues faster and build better products.
FAQs
Does Userback work with mobile apps?
Currently, it’s web-only (no native mobile SDK).
Can I integrate Userback with Jira?
Yes! Userback syncs with Jira, Trello, Slack, and 50+ tools.
Is there a free plan?
Yes—free forever plan with basic features.
How secure is Userback?
GDPR & SOC 2 compliant with enterprise-grade encryption.
Can I customize the feedback widget?
Absolutely! Match colors, branding, and trigger rules.